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Agree the order terms before production.

Draft policy: cancellation, custom-order returns and defect handling are not yet configured.

What to confirm in writing.

Agree artwork approvals, samples, tolerances, cancellation terms, defect reporting, return eligibility and resolution procedures before approving an order.

Custom and standard formats.

Ask which terms apply to your actual specification. No universal return window or exclusion is stated until Boxly supplies the final policy.

The final legal entity, support contact and returns policy are awaiting confirmation. This draft is not a final trading policy.
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